Privacy Policy

At Butterfly and Bee Books & Gifts, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We may collect and process the following types of information:

Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, and postal address.
Payment Information: When you make a purchase, we collect payment information such as credit/debit card details and billing address. This information is securely processed by our payment provider and is not stored on our servers.
Website Usage Data: We collect information about your interactions with our website, including IP addresses, browser type, pages visited, and the time and date of access. This data helps us understand how our website is used and improve its functionality.
Cookies: Our website uses cookies to enhance user experience, track website usage, and provide personalized content. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including delivery and payment processing.
Customer Service: To respond to your inquiries, provide support, and communicate with you about your orders.
Marketing Communications: To send you promotional offers, newsletters, and updates if you have opted in to receive such communications. You can opt out of marketing communications at any time.
Website Improvement: To analyze website usage and improve the content and functionality of our website.
Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

Service Providers: We may share your information with service providers who assist us with order fulfillment, payment processing, delivery, marketing, and website maintenance. These providers are required to keep your information confidential and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a court order, subpoena, or government investigation.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. Our website uses secure sockets layer (SSL) encryption to protect data transmitted over the internet. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
Erasure: You have the right to request the deletion of your personal information in certain circumstances.
Restriction: You have the right to request the restriction of processing your personal information in certain circumstances.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
Data Portability: You have the right to request the transfer of your personal information to another organization.

To exercise any of these rights, please contact us using the contact details provided below.

6. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective from the date of posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Butterfly and Bee Books & Gifts
High St, Thorpe-le-Soken,
Clacton-on-Sea, CO16 0EA, United Kingdom.